Welcome to SpiritEve, an independent foreign trade website specializing in holiday supplies, including Halloween, Christmas Eve, and Christmas decorations, as well as various party essentials. These Terms & Conditions (hereinafter referred to as "Terms") govern your use of our website, purchase of our products, and participation in our services. By accessing, browsing, or using our website, placing an order, or engaging with our services, you (hereinafter referred to as "User" or "Customer") agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy. Please read these Terms carefully before proceeding; if you do not agree to any part of these Terms, please refrain from using our website and services.
1. Acceptance of Terms
These Terms constitute a legally binding agreement between you and SpiritEve (hereinafter referred to as "we", "us", or "our"). By completing an order, registering an account, or using any of our services, you confirm that you have read, understood, and accepted all provisions of these Terms, including any updates or modifications we may make from time to time. We reserve the right to revise these Terms at any time to adapt to changes in laws, regulations, and business practices. Any updates will be posted on our website, and the revised Terms will take effect from the date of publication. Your continued use of our website and services after the update constitutes your acceptance of the revised Terms.
2. Eligibility and Account Responsibilities
To use our services and place orders, you must be of legal age (18 years or older) or have the consent of a legal guardian if you are a minor. You warrant that all information you provide when registering an account, placing an order, or contacting customer service is true, accurate, complete, and up-to-date. You are solely responsible for maintaining the confidentiality of your account information (including username and password) and for all activities conducted under your account. If you become aware of any unauthorized use of your account, you must notify us immediately. We shall not be liable for any losses or damages incurred due to your failure to protect your account information.
3. Product Information and Pricing
We strive to provide accurate and up-to-date information about our products, including descriptions, specifications, images, and prices. However, we do not guarantee that all product information is error-free, complete, or current. In the event of a typographical error, pricing mistake, or incorrect product description, we reserve the right to correct the error and cancel or adjust your order accordingly, even if the order has been confirmed. We will notify you promptly if such a situation occurs.
All product prices displayed on our website are in the specified currency (unless otherwise stated) and do not include taxes, customs duties, or shipping costs, unless explicitly indicated. Taxes and customs duties are the sole responsibility of the customer and will be determined by the customer’s local laws and regulations. We reserve the right to adjust product prices at any time without prior notice; however, the price charged for your order will be the price displayed at the time of your order confirmation.
4. Order Placement and Confirmation
When you place an order on our website, you are making a binding offer to purchase the selected products in accordance with these Terms. We reserve the right to accept or reject your order at our discretion, particularly in cases where: product stock is insufficient, product information is incorrect, your payment is invalid, or we suspect fraudulent activity. Upon accepting your order, we will send you an order confirmation email containing your order details, including order number, product information, and total amount. The contract between you and us shall be formed upon our sending of the order confirmation.
You agree to provide accurate and complete delivery information, including your full name, delivery address, contact phone number, and postal code. We shall not be liable for any delays, losses, or damages caused by incorrect or incomplete delivery information provided by you.
5. Payment Terms
You agree to pay the full amount of your order (including product prices, shipping costs, and any applicable taxes or duties) using the payment methods available on our website. All payments must be made in the specified currency. We use secure third-party payment processors to handle your payment information, and we do not store your full payment details (such as credit card numbers) on our servers, in compliance with international data protection regulations such as GDPR.
If your payment is rejected, delayed, or fails to process, we reserve the right to suspend or cancel your order. You are responsible for any fees or charges incurred due to failed or delayed payments. We reserve the right to charge interest on any overdue payments at a reasonable rate, in accordance with applicable laws.
6. Shipping and Delivery
Our shipping and delivery terms are governed by our separate Shipping Policy, which is incorporated into these Terms by reference. By placing an order, you agree to comply with the provisions of our Shipping Policy, including those related to shipping costs, delivery times, worldwide shipping scope, and tracking information. We shall not be liable for any delays in delivery caused by force majeure, logistics issues, customs clearance delays, or other factors beyond our reasonable control.
7. Returns and Refunds
Our return and refund terms are governed by our separate Return & Refund Policy, which is incorporated into these Terms by reference. You agree to comply with the provisions of our Return & Refund Policy, including eligibility conditions for returns, return shipping cost responsibilities, and the refund process. We reserve the right to refuse returns or refunds that do not meet the specified conditions, such as products that are damaged, used, or do not affect secondary sales.
8. Intellectual Property Rights
All intellectual property rights related to our website, products, and services, including but not limited to trademarks, logos, copyrights, patents, designs, and product images, are owned by SpiritEve or our licensors. You are not permitted to copy, reproduce, distribute, modify, display, or use any of these intellectual property rights without our prior written consent. Any unauthorized use of our intellectual property may result in legal action.
9. Limitation of Liability
To the maximum extent permitted by applicable law, SpiritEve shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our website, products, or services, including but not limited to damages for loss of profits, data, or goodwill. This limitation of liability applies regardless of whether the damages are caused by negligence, breach of contract, or other reasons, except in cases of intentional misconduct or gross negligence on our part.
We shall not be liable for any damages caused by third-party service providers (such as logistics companies or payment processors) or by factors beyond our reasonable control, including but not limited to natural disasters, wars, strikes, and network failures.
10. Disclaimers
Our website and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the quality, accuracy, reliability, or availability of our website, products, or services. We do not warrant that our website will be free from errors, viruses, or other harmful components, or that your use of our website will be uninterrupted.
We do not guarantee that our products will meet your specific requirements or expectations, except as explicitly stated in the product descriptions. All products are subject to availability, and we reserve the right to discontinue or modify products at any time without prior notice.
11. Termination
We reserve the right to terminate or suspend your access to our website and services at any time, without prior notice, if you violate any of these Terms, engage in fraudulent or illegal activity, or provide false or misleading information. Upon termination, you shall cease all use of our website and services, and we shall not be liable for any losses or damages incurred as a result of such termination.
These Terms shall remain in effect even after termination, including provisions related to intellectual property, limitation of liability, and dispute resolution.
12. Dispute Resolution
Any disputes arising from or in connection with these Terms, your use of our website, or your purchase of our products shall first be resolved through friendly negotiation between you and us. If negotiation fails, the dispute shall be submitted to the competent court in the jurisdiction where our company is located for resolution, in accordance with applicable laws.
For users in the European Union, you may also submit disputes to the Online Dispute Resolution (ODR) platform established by the European Commission, in compliance with EU regulations.
13. Data Protection
We are committed to protecting your personal data in accordance with international data protection regulations, including GDPR. Our data collection, processing, storage, and transfer practices are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website and services, you agree to our handling of your personal data as described in the Privacy Policy.
14. Miscellaneous
These Terms constitute the entire agreement between you and us regarding your use of our website and services, and supersede all prior or contemporaneous agreements, representations, or understandings, whether written or oral. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights or obligations under these Terms without your consent.
15. Contact Us
If you have any questions, concerns, or inquiries regarding these Terms & Conditions, please contact our customer service team at any time. We will respond to your inquiries within 24 hours and work to resolve any issues you may have.
Thank you for choosing SpiritEve. We look forward to providing you with high-quality holiday supplies and excellent services.