At SpiritEve, we are committed to providing high-quality holiday supplies, including Halloween, Christmas, and Christmas Eve decorations and party essentials. We understand that sometimes you may need to return or exchange products, and we strive to make the return and refund process simple, transparent, and fair for all our customers. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds to ensure you have a clear understanding of your rights and our obligations.
All returns and refunds are subject to the following terms. To be eligible for a return or refund, the product must meet the specified conditions, and the return request must be initiated within the required timeframe.
1. Eligibility for Returns & Refunds
You may request a return and refund within 30 days from the date of receipt of your order, provided that the product meets the following conditions:
- The product has a quality defect (e.g., manufacturing errors, damage during transportation that is not caused by improper handling by the customer, or failure to meet the described specifications).
- The product itself is not damaged, has not been used, and is in its original packaging, ensuring it does not affect secondary sales. All original tags, labels, and accessories must be intact and included with the returned product.
2. Return Shipping Cost Responsibility
The responsibility for return shipping costs is determined based on the reason for the return:
- If the return is due to a product quality defect (meeting the eligibility conditions above), SpiritEve will bear the full return shipping cost. We will provide you with a prepaid shipping label or reimburse the reasonable shipping cost after you have shipped the product back and provided the shipping receipt.
- If the return is not due to a product quality defect (e.g., change of mind, incorrect order placement by the customer, or damage caused by improper use), the customer shall bear all return shipping costs. The shipping cost will not be refunded, and we reserve the right to deduct the original shipping cost from the refund amount if necessary.
3. Return & Refund Process
To initiate a return and refund, please follow these steps:
1. Contact our customer service team within 30 days of receiving your order, providing your order number, product photos (to verify quality defects if applicable), and a detailed description of the reason for the return.
2. Our customer service team will review your request within 24 hours. If your return is eligible, we will provide you with return instructions, including the return address and relevant requirements.
3. Ship the product back to the specified address in accordance with the return instructions. Please ensure the product is properly packaged to avoid damage during return shipping.
4. Once we receive and inspect the returned product (confirming it meets the eligibility conditions), we will process your refund within 3-5 business days. The refund will be issued to your original payment method, and the processing time may vary depending on your payment provider.
4. Exceptions
Returns and refunds will not be accepted in the following cases:
- Products returned after the 30-day period from receipt.
- Products that are damaged, used, or have missing original packaging, tags, or accessories, affecting secondary sales.
- Customized products (OEM/ODM orders) unless they have a quality defect.
If you have any questions about our Return & Refund Policy, please contact our 24/7 customer service team for assistance. We will do our best to resolve your concerns and ensure a satisfactory shopping experience.